On the evening of the 18th, Volkswagen released a letter to the Volkswagen Touareg owners, saying that the Touareg defect issue that was exposed at the 315 party was preparing for a recall plan to be implemented next month. It is confident that it will eliminate relevant defects by implementing technical solutions. It will also be The owner provides a free oil change service and the engine warranty for the Touareg vehicles affected by this issue is extended for a period of two years free of charge.

The following is the full text of the response:

To the respected Volkswagen Touareg owners:

Over the past few days, I believe that you and your family and friends are concerned about the media coverage of the Toui air filter intake problem. I, who is also the owner of the Volkswagen, can understand and feel the feelings of each affected car owner at this moment.

As the head of the Volkswagen brand in China, I wish to express my sincere apologies to you and everyone around you who is plagued by this problem. As we promised in our first statement, Volkswagen (China) Sales Co., Ltd. will be responsible for this issue.

We have taken concrete actions as you read the letter. Following the launch of the service action on the problem of intake of air filters for vehicles in September last year, the recall plan of Volkswagen (China) Sales Co., Ltd. based on the newly developed technical proposal for filing with the relevant national authorities was formally announced on March 7. At the same time, we are actively preparing for the recall work to be implemented next month, and sincerely hope to get the understanding, support and cooperation of each owner. We and distributor partners are confident to eliminate the related defects by implementing technical solutions.

Customer satisfaction is always our top priority. This is not only the credo we always adhere to, but it is always implemented in our actual actions. Based on this, we will provide you with a free oil change service, and extend the warranty period for the engine of the Touareg vehicles affected by this issue for a period of two years free of charge. We hope to further eliminate any of your concerns through the above measures so that you and your family can travel safely.

At the same time, if you have any questions, you can also get in touch with us directly through the newly opened "exclusive channel hotline" (400-160-6660). We have deployed professional after-sales service personnel to listen carefully to your needs and provide you with one-on-one efficient communication services.

I had the privilege of working in China for nearly a decade and I have long been regarded here as my second home. The ancients say that I am in my own country. I know that only by continuous reflection can we continuously improve, truly win the hearts of our customers, and live up to the trust of every Touareg owner, including you, to the Volkswagen brand. We are deeply aware that there is still much room for improvement and improvement. Whether it is now or in the future, every colleague of Volkswagen and I in China will work more diligently, listen to customer feedback and suggestions, and follow up quickly to implement solutions with a more proactive attitude and quicker response. , Redouble our efforts to provide high quality products and services to all owners.

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