On October 17-19, the 2019 World Intelligent Manufacturing Conference was held in Nanjing.

As one of the heavyweight events of the conference - the final of the 4th "Jiangsu Zhizao" Innovation Contest, 33 teams from inside and outside the province carried out the project roadshow PK, which was the site of nearly 300 guests and online live audience. Offer a feast of "intellectual creation." In the end, with the forward-looking, pragmatic and scalable nature of the "Industrial Internet-based post-market smart service platform" project, XCMG got the first place in the industrial enterprise group and won the first prize in the competition.

Xugong Digger won the first prize of the 4th Jiangsu Zhizao Innovation Competition

The "Jiangsu Zhizao" Innovation Competition was hosted by the Jiangsu Provincial Department of Industry and Information Technology. With the theme of "Industrial Interconnection and Mutual Wisdom for the Future", the company will set up industrial Internet key industry application solutions, two integration, industrial Internet field. Innovative application project categories, with demand-oriented and results application as the main line, focus on the improvement of key business links in the manufacturing industry, emphasizing the joint promotion of the demand side and the supply side.

Judges experts wonderful comments

The "Industrial Internet-based Post-Market Smart Service Platform" project is the theme of Xugong's digging machine competition, focusing on the painful point of market service, aiming at improving service efficiency, reducing service costs and enhancing customer satisfaction. The four major links of agents, front-line service personnel and end-users started from four aspects: refined equipment management, transparent service process, accurate dispatching decision-making, and lean service resources. The successful construction of the Xugong e-service resource management platform, Xugong e repair APP and Xugong e repair the WeChat service number of the industrial Internet platform system.

At present, the project has been widely applied to Xugong excavator agents and customer groups, effectively improving customer satisfaction, mobile APP repair rate and one-time job success rate, reducing service average mileage, service average time and 400 telephone repair rate. The real-time communication of the entire business chain data of manufacturers, agents, service personnel and end users is realized, and a post-market integration service innovation model based on data closed loop is constructed.

Xugong e repair industrial Internet platform solution system

As a practitioner of the deep integration of China's construction machinery industry, in recent years, Xugong excavator has built a whole value chain around the research and production supply and sales, and high-end layout industrial information construction, using digital, network, intelligent and other technologies to digitize the world. Cooperate with R&D system, smart factory, digital marketing service and product intelligence to continuously create a “smart creation” model with XCMG features.

The tides are wide and the wind is hanging. Taking this award as an opportunity, XCMG will accelerate the digitalization of product R&D, digitization of manufacturing, digitization of marketing services and digitalization of internal management, and truly create high-end, highly reliable and intelligent products through the overall digitization of the industry chain. The improvement of intelligent capabilities, the completion of new kinetic energy cultivation and the transformation of new and old kinetic energy, leading the industry's intelligent manufacturing development model, and promoting "Made in China" to "China's wisdom". (This article is from Xugong)