Since the beginning of March 2012, Xichai has increased its customer service efforts. Deputy director Xu Xuefen and others have made special trips to OEMs for user visits to understand the needs of users for the service of Xicca; Li Peiran, deputy general manager of the sales company, also led the service. The sales company’s key personnel went to the vehicle factory for service docking; the technicians went to Jiangsu, Guangdong, Tianjin and other places to investigate the usage of the supporting Xichai’s four-wheel-drive vehicles to solve problems for users in time...

Xichai, which is committed to building “national brands, and high-end power,” will always increase customer satisfaction, and it will be an important task to enhance the brand image of Xichai. From March 1st to 31st, it is centered on the National People’s Congress and the CPPCC. The service guarantee work during the “two sessions” and “3·15” consumer rights days was carefully planned, and the “2012 “two sessions” and “3.15” service support activities were carried out nationwide”.

The service activity was based on the theme of “people-oriented, paying attention to consumer safety; customer satisfaction, and shortening maintenance time”. Through visits to key users, new users, and special users, we understand user needs, help users check engine operating conditions, and guide users to correct maintenance. And maintenance, improve the reputation of Xichai.

At the same time, all overseas agencies are doing a good job of service in a timely manner. The service station will face the users with a warm attitude. After receiving the information requested by the user, it will ensure that the response within 20 minutes; strict implementation of 24-hour duty system to ensure the smooth flow of service information; for the user complaints or petitions, the province The manager of the company, service manager and service station are directly responsible for the responsibility; the overseas agencies must strictly implement the system for reporting service problems, seek technical support in a timely manner, prevent users from complaining about upgrading, and expand the situation; the overseas agencies will also strengthen The service linkage and connection between OEMs and automakers abroad, together with OEMs, do a good job in the service of users, jointly solve and promptly resolve user complaints, and do a good job of preserving the whole machine and accessories in advance. Avoid delays in maintenance due to missing parts.

In the supply of spare parts, Xichai will also ensure that the delivery plan is in place. "Three Guarantees" emergency adjustments will be deployed at the fastest speed to ensure timely service and customer satisfaction.